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MyChart Help Center

The MyChart Help Center is designed to reduce your wait time when you're looking for answers to common questions about MyChart and its related services. Below, you'll find video tutorials for a variety of MyChart features, downloadable guides with step-by-step instructions for different services, as well as a list of frequently asked questions and answers. 

If you're unable to find the answers you need here, email us or call our MyChart Patient Support Line at 260-266-8700 or toll-free 1-855-853-0001.

Downloadable resources

MyChart Patient Guide

A comprehensive how-to guide for everything MyChart.

Download

MyChart Patient Guide - Spanish

Download the Spanish version of the patient guide.

Download

Virtual Walk-in Clinic

Learn how to use the MyChart Virtual Walk-In Clinic.

Download

Scheduled Video Visits

Learn how to have a video visit with your Parkview provider.

Download

FAQ topics

Your account

Account creation, password resets and more.

Learn more

Communication

Messaging your care team, sending images and more.

Learn more

Billing

How to view and pay your bills through MyChart.

Learn more

Proxy access

Take care of children and family members from your account.

Learn more

Care team management

Access, connect with and update your care team.

Learn more

MyChart features

See what MyChart can do for you.

Learn more

Your account

How do I sign up?

For convenience, there are several ways to activate a MyChart account. All methods require a social security number be on file as part of your Parkview patient record.

  • Activation code – You may receive an activation code in the After-Visit Summary following an office visit with your Parkview provider or in a letter from your physician’s office. With an activation code, you may sign up online from the MyChart app.
  • Activation link – You may automatically receive an instant Activation link when you check in for your appointment. You can also be sent an Instant Activation link by text or email, upon request.
  • Without an activation code or link – You may sign up online without a code or link. Return to this page and click on the SIGN UP FOR MYCHART button.

Video tutorial: how to download MyChart

Video tutorial: how to sign up for MyChart

I'm getting an error saying MyChart can't authenticate my information. What does this mean?

If you receive this error when you attempt to sign up, please call us at 260-266-8700 or toll free at 855-853-0001, or email mychart@parkview.com.

I forgot my password. What should I do?

If you know the email or mobile phone number associated with your MyChart account, you can click the “Forgot Password” link on the sign-in screen from the MyChart App or webpage. You may also contact the MyChart Patient Support Line at 260-266-8700 or 1-855-853-0001 to request a new, secure password.

I was logged out of MyChart. What happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

Can you send me a new activation code if I have lost it, let it expire or did not receive it?

Contact us at MyChart@parkview.com or call 260-266-8700, or toll free at 1-855-853-0001. After we verify your information, a new code can be emailed to an address on file or sent via U.S. Postal Mail. 

My activation code does not work. What should I do?

For your security, your activation code/link expires after 45 days and is no longer valid after the first time you use it. If you still have problems, email us at MyChart@parkview.com or you may call our MyChart Patient Support Line at 1-855-853-0001.

Is my activation code my username?

No. Your activation code is not your MyChart username or password. You will use this code only once to log into MyChart for the first time and create a username and password. The code will expire after you have used it or after 45 days.

How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

What is your privacy policy?

MyChart is owned and operated by Epic and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart. Learn more about our privacy policy.

What do my test results mean?

MyChart support is unable to provide any clinical insight to test results or diagnoses. Please contact your provider at their office number for any questions related to your test results.

Communication

With MyChart's all new Message Center, you can send and receive messages from your Care Team for non-urgent medical questions. Messages are secure, meaning your information stays private when sent from MyChart. Ask a question, request a prescription refill, request a referral and even send a customer services question about billing, insurance or other non-medical concern.

How do I send a message to my doctor?

Tap Menu, then select Messages under the Communication section. Tap Ask a Question at the top of the next page. Select the type of message you’d like to send from the options listed and select the provider you’d like to send the message to. Add a subject, then type your question or comment in the box below. You can also attach up to three images or videos to the message.

If I send a message to my provider, when can I expect a response?

You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

How can I update my email or communication preferences?

Tap Menu, then select Communicate Preferences. You can edit a variety of personal information and communication preferences there.

Desktop video tutorial:

Mobile tutorial

Billing

Why isn’t my bill or my proxy’s bill showing up in MyChart?

For all billing issues, please contact patient billing at 260-266-6700. If you are not able to see a bill for your child or dependent, please contact MyChart Support at 260-266-8700. MyChart Support is not able to assist with specific questions about your bill.

Where can I find my or my dependent's billing information?

From the menu, search billing and select billing summary. The billing summary will show all of your accounts, including those for which you are the guarantor (responsible party) for other patients. You can see all accounts for which you have proxy access under the billing summary for those patients. These accounts also show if there is a zero balance. If you are the guarantor for a child and the account is not listed in the billing summary, then the account is not linked to your patient record. You can also contact Patient Billing to link the guarantor account to a patient record by calling 260-266-6700.

How do I view my proxy’s bills in MyChart?

The proxy’s guarantor account needs to be linked to yours. Patient billing is responsible for making this connection. They can be reached at 260-266-6700. You can view bills under the billing summary for the proxy, however bills must be paid from under the guarantor’s patient account.

What is the difference between having proxy access and being a guarantor?

Proxy access grants individuals access to another patient’s MyChart account. A guarantor is the person listed in Epic as responsible for the bill. Patients will only see guarantor balances in the Billing tab regardless of being the proxy.

How do I pay my bill?

From the menu, search billing and select Billing Summary. Click “Pay now.” You do have the choice to pay the full amount or a partial payment by choosing “other amount.”

Can I set up a payment plan?

Yes. From the Billing Summary section, click “Set up payment plan.” Choose a monthly amount, day of the month you would like your payment to be made and then click “Select payment method.”

How do I update my autopay information if my payment method has expired?

From the menu, search billing and select Billing Summary. Click on the red notification and update payment method.

How do I add or remove a payment method for an autopay?

From the menu, search billing and select Billing Summary. To the right of the balance, select “Manage payment plan” and then choose “Review payment method.” Add or remove a payment method. It is also important to note that no changes can be made unless there is a current balance due.

How do I view current or past statements?

From the menu, search billing and select Billing Summary. Click “View statements.”

Can I see the full details of my bill?

Yes. From the menu, search billing and select Billing Summary. Click “View account” and select the “Details” tab.

How do I sign up for paperless billing?

From the menu, search billing & select Billing Summary. Click the “Save time while you save paper” banner and follow the prompts.

Can I send a message about a billing question?

Yes. From the menu, search and select “Ask a question.” Choose “Customer service question,” select “Parkview Only-Billing Questions.” Enter a subject and your message, then click “Send.”

Can I still print my statements, if needed?

Yes. From the menu search Billing Summary, View Last Statement, and select Print.

Can I try paperless statements and return to paper statements?

Yes. You can opt out of paperless statements via MyChart at any time.

I have both hospital and physician bills. Will both move to paperless statements/billing?

Yes. For those who are the guarantor of a MyChart account, both hospital and physician bills will now be paperless.

If I have tried paperless billing in the past and decided to turn it off, will my account still default to paperless billing?

No. If you have previously turned-on paperless billing and reverted to paper statements, your account will not transition to paperless billing.

My child/parent has a MyChart account, but I am responsible for their bills. Will they receive paperless statements, or will they come to me?

If your child is under the age of 18 or if you are responsible for a parent’s account with power of attorney and have been receiving paper statements, you will receive their paperless statement via MyChart. Anyone over age 18 and responsible for their accounts will be enrolled in paperless billing.

What are the benefits of paperless billing?

Paperless billing delivers a more secure, convenient, and eco-friendly way to view your bills.

What happens if I don't realize I have a statement ready in MyChart and I miss the due date?

Notification of when new statements are ready will be sent by email if users have their email preferences turned on. This can be updated in Communication Preferences feature from the main menu.

At 60 days past due, Parkview will mail statements for accounts with outstanding balances. Several attempts will be made to ensure you have seen the bill.

What if I want to continue receiving paper statements?

Resuming paper statements is easy. You can opt out of paperless statements via MyChart following these instructions:

  • From the menu, search Paperless Billing.
  • Select Billing Summary.
  • Scroll to find If you would like to receive paper statements, you may cancel paperless billing and tap the orange link.
  • Verify you want to resume paper statements and select Cancel Paperless.
Who can I contact for questions or assistance with paperless statements?

For assistance with paperless billing settings in MyChart, email mychart@parkview.com or call 260-266-8700 or toll-free 1-855-853-0001.

For billing-related questions, call 260-266-6700 or toll-free 1-855-814-0012.

Why did I receive a paper bill from a radiologist, emergency or specialty physician?

There are certain services Parkview Health contracts with to provide care. You will continue to receive paper statements unless you have made prior arrangements for paperless billing with those services.

Proxy access

Can I view another individual's health record in MyChart?

Yes, you can. This is called proxy access and allows a parent, legal representative or other designee to log into their personal MyChart account, and then connect to information regarding another individual's account. The parent, legal representative or patient must complete a Proxy Form to access this convenient service. The Proxy form can be found in MyChart by clicking here.

How do I set up proxy access in MyChart?

When signed into your MyChart account, tap the Menu and search Proxy Form.

Fill out a form for each proxy request - the top portion relates to the patient (child). Complete the entire form.

When you complete the signature portion, be sure to click on the "Signature" box. The parent/guardian will be notified when proxy access is granted.

This process is different for adults. An adult patient can grant proxy access to another adult without filling out the proxy form. From the menu, search Sharing Hub. Tap "A family member, close friend, or caretaker" then tap "Manage ongoing access to your MyChart account" to invite someone to view your information.

For incapacitated adult patients who do not have MyChart, if another adult wants access to the adult patient's record, this individual must be healthcare power of attorney (POA) of the adult patient. Documentation must be scanned to the patient's medical record before the proxy can be granted. The family member requesting access to the incapacitated adult's MyChart account must complete the proxy form in the family member's MyChart. Log in to your MyChart account and search proxy form to request access.

How do I set up adult-to-adult proxy access without a MyChart account?

Adult patients without a MyChart account who would like another adult with a MyChart account to have access to their electronic medical record can print and complete the MyChart Proxy paper form below. For example, maybe you as an adult patient have an adult child or loved one or caregiver that you want to grant access to your medical record. This form must be signed by the adult patient, not the proxy. Email completed forms to mychart@parkview.com.

Click here to access and print the form.

Please note: MyChart video visit are only available through your own MyChart account.

How long does it take to get proxy access?

When the proxy form is submitted, it takes approximately 1-3 business days for access to be granted. You will be notified that access has been granted via a MyChart message. If you do not receive access, you can contact MyChart Support by email at mychart@parkview.com.

Can I ask questions regarding another individual from my MyChart account?

No. MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

How do I revoke MyChart proxy access?

Proxy access that others have to your account can be revoked at any time. Adult patients cannot revoke proxy on behalf of another adult patient they are proxy for. Additionally, adult proxies can remove themselves as proxy for someone else within the Friends and Family Access within their MyChart account.

From your MyChart account, select Menu and search Sharing Hub. Click A family member, close friend, or caretaker and choose Manage ongoing access to your MyChart account. Locate the individual from the list and click Revoke and confirm by clicking Revoke again on the confirmation window.

What information can I view in accounts that I have proxy access to?

In most cases, you have the exact same access for proxies that you have with your own MyChart account. The only exception to this is children ages 14-17. As a result of various legal requirements and technical limitations, some access will be limited such as being unable to cancel appointments or see scheduled appointments, order medications, see existing medications, request records or see test results.

How do I see more information for my 14-17 year old?

Teenagers in this age group can have limited access to their own MyChart account, with parental consent. A parent/permanent legal guardian wishing to access their teen’s account may request proxy access to their teen’s account.

To find the Teen Activation Parental Consent Form:

  • Log into your MyChart account
  • From the Menu, search "Teen"
  • Click on Teen Activation Parental Consent (14-17) or scroll down to Teen Activation Parental Consent (14-17)
  • Fill out a form for each request. The top portion relates to patient (teen).

Please be sure to include your teen's email address, as privacy regulations do not permit us to enter anyone else's email into her medical record. Parent/guardian information goes in the signature portion.

Parents/guardians will receive a message when the form has been received and an email link will be sent to your teen.

Parents/permanent legal guardians with proxy access to an account for this age group will also have limited access to certain medical information. As a result of various legal requirements and technical limitations, some access will be limited such as being unable to cancel appointments or see scheduled appointments, order medications, see existing medications, request records or see test results.

Can my spouse and I share one MyChart account?

No. Due to the sensitive nature of medical information, each adult must establish their own MyChart account or designate a proxy. The Proxy Form can be found on the MyChart sign-in page.

Care team management

Accessing and managing your care team is easy with MyChart. From the MyChart home page, click Menu and search for View Care Team. Once selected, your Care Team will display. Choose a provider to access more information about that provider and have the option to Send message, Request Appointment or Hide provider if preferable. You can also show hidden providers with the option of unhiding providers. To show hidden providers from the MyChart Mobile App, tap the preferences icon in the upper right of the screen.

Which providers are on my care team?

Providers will only show as part of your care team if you’ve seen them within the last three years. If you believe there is an error in the providers listed on your care team, please contact MyChart support at 260-266-8700 or toll free 855-853-0001, or email us at mychart@parkview.com.

MyChart features

Connecting and sharing

Family access

Take care of your children and other family members all from one account. Ask your healthcare provider to grant you proxy access or use MyChart to invite someone to be proxy on your account.

Health and visit summaries

View, download, or send a copy of specific visit summaries or your entire health record.

Request my record

Request a copy of your medical record or other documents and download it when it is available.

Who's accessed my record?

See and view an audit trail of who has accessed your MyChart account.

Link health accounts

With Happy Together, see information from healthcare organizations at which you've received care, all in a single view, including allergies, medications, health issues, visits, test results, and care team members.

Share my record

With Share Everywhere, give any provider with a computer and internet temporary, one-time access to your medical record.

Health

Test results

Receive timely notification of results for tests you've had done and view test results from the past.

Medications

Review your medication list and instructions for taking each medication, request refills and report medications you're no longer taking. This feature is not available for adolescents ages 14 – 17, nor to their proxies.

Allergies

Review your allergies and update them as needed.

Current health issues

Review your current health issues and update them as needed.

Immunizations

Review your immunization history and document immunizations you've received elsewhere, such as at a flu shot clinic.

Preventive care

Keep track of routine care that is due and receive reminders for flu shots and other immunizations, physical exams, and preventive care procedures.

Health summary

View a summary of your current health issues, medications, allergies, immunizations, and preventive care all in one place.

Plan of care

If your provider has assigned a care goal, you can view information related to a specific health condition, all in one place. This includes medications, test results, preventive care, flowsheets, treatment summaries, and patient goals assigned by your healthcare provider.

Medical history

Review and record your personal and family medical history.

Growth charts

Track your children's growth and compare to others in their age group.

Health trends

Graph vital signs and lab results over time.

Questionnaires

Provide general and family history information and respond to other questions from your healthcare provider.

Track My Health

Document details about your day-to-day health and link your account to your personal devices and apps, such a Withings, Fitbit, and Apple Health to automatically record information such as your weight, blood pressure, or steps walked in a day.

Symptom Checker

Answer questions about your symptoms to receive recommendations for care.

Advance Care Planning/End-of-Life Planning

Schedule an appointment with Parkview’s advance care planning team to discuss your wishes if, now or in the future, you have a life-threatening illness or injury in order to document your instructions for medical care and treatment by completing appropriate advance directives.

My documents

View documents on file with your healthcare organization all in one place, such as After Visit Summaries, signed illness excuse notes, message attachments, and care planning documents.

Search the health library

Find articles about symptoms, procedures, and other healthcare topics.

Messaging

Message center

View messages you've received from or sent to your healthcare organization, including any attachments.

Get medical advice

Send a message to ask your doctor for medical advice and get recommendations for care.

Ask customer service

Send non-medical messages to customer service or billing staff.

Medication refills

Ask for a prescription renewal and receive notification when your medications are ready to be picked up at the pharmacy.

Request a referral

Request a referral to see a specialist.

Letters

View letters from your healthcare provider, such as an absence excuse for work.

Clinic calls

See a history of care advice calls and customer service calls.

Scheduling and appointments

After Visit Summary®

View details of your past appointments or hospital stays.

See clinical notes

View notes that your doctor has recorded and shared with you.

Appointment scheduling

Schedule an appointment yourself or request to have the clinic contact you. View details about future appointments, including instructions and driving directions, or cancel appointments you no longer need.

Favorite appointments

Create shortcuts for appointments you schedule often.

Fast pass appointments and wait list updates

Add yourself to the wait list so you can be notified if an earlier appointment time becomes available.

eCheck-In

Complete the check-in process from home to save time when you arrive at the clinic. Pay visit copays, verify your medical and insurance information, respond to questionnaires, and electronically sign documents. This feature is available up to 5-days prior to the appointment.

E-Visits

Submit questionnaires, photos, videos, and symptoms as an e-visit for your healthcare provider to review and follow up on.

Scheduled Video Visits

Meet with your Parkview provider over video to receive care from the convenience of your home or work. For any minor, a virtual visit must be scheduled and completed through the parent or legal guardian’s account.

Virtual Walk-in Clinic

See a walk-in clinic provider virtually for diagnosis, treatment and even prescriptions if needed for common, non-emergent conditions.

Register for my delivery

Prepare for your upcoming labor and delivery by registering with the hospital where you plan to give birth.

Find Care Now

Search for nearby urgent care or emergency departments and let them know you're coming in.

Hello Patient

Use location tracking on your phone to be automatically checked in when you arrive at the clinic.

Upcoming tests and procedures

Keep track of tests and procedures you need to follow up on.

Payment and insurance

Billing account summary

View a summary of your clinic and hospital billing accounts, including your outstanding balance, details of account, charges, and recent payments.

Paperless billing

Sign up for paperless billing to receive your medical bills through MyChart instead of by mail.

Bill payment

View billing statements and make online payments for your self-pay balance, as the guarantor of your medical bills. If making a payment for another patient’s account, choose the Pay as Guest feature. Use the account number and last name of guarantor to complete payment.

Payment plans

Set up a payment plan to automatically pay your medical bills each month.

Estimates

Get estimates for the cost of care of common procedures, even if you don't already have a MyChart login. See a detailed breakdown of the price that includes the total hospital and physician fees, what's covered by insurance and your self-pay portion.

Financial assistance

Provide your financial information and request assistance with paying your medical bills.

Insurance summary

View your insurance coverage and add a copy of a new health insurance card.

Preferences

Personal information

Keep contact information up-to-date for yourself and emergency contacts, and let your healthcare providers know more about you by providing your preferred language, preferred name, gender identity, and other personal information.

Username and password recovery

Set up security features to help you log in if you forget your MyChart username or password.

Two-factor authentication

Add extra security to your account by requiring that you enter a numeric code sent by text message or email each time you log in to MyChart.

Notifications

Record your preferences to receive notification of new information in MyChart, such as messages and test results, by email, text message, or push notification.

Account management and linking

Allow MyChart to connect to another app and share your data, and manage connections to accounts at other healthcare organizations.

Multilingual MyChart

View MyChart in English or Spanish.

Mobile features

Alternative login methods

Quickly log in to the MyChart mobile app using your fingerprint, face recognition, or a four-digit passcode.

Apple Watch

Pair the MyChart mobile app with your Apple Watch to receive notifications, view upcoming appointments, read messages, and review medications.

MyChart Bedside

Stay informed and engaged in your care during a hospital stay. Use MyChart Bedside to keep track of your daily schedule, learn more about members of your care team and send messages to them when needed, make non-urgent requests, monitor your recent vitals and labs, see your clinical notes, and review educational material.

MyChart Care Companion

Follow a care plan prescribed by your doctor with medication reminders, educational content, health tracking tasks, and periodic check-ins.

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