Parkview OnDemand

Talk to a provider anytime, anywhere from your computer, tablet or smartphone.

Parkview OnDemand is a service that provides 24/7 access to primary care providers who can address a range of common conditions from cold or flu symptoms to allergies, sinus issues, skin irritations, and more. By using a smartphone, tablet or computer, you can have a video or phone visit without an appointment wherever it is most convenient for you.

At this time, Parkview OnDemand providers are not able to order COVID-19 tests. Please contact your primary care provider's office via a phone call or scheduled video visit if you need a test ordered. Providers are also able to order tests via our MyChart Virtual Walk-In Clinic service.

In the event of a medical emergency, call 911 or find the emergency room nearest to you.

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Frequently asked questions

What is Parkview OnDemand?

Parkview OnDemand is a telehealth service powered by Teladoc that provides 24/7 access to a primary care provider. By using a smartphone or a computer that has a microphone and camera, you can have a video or phone visit without an appointment wherever it is most convenient for you.

What methods are available?

You can talk with a provider via a video visit within the secure web portal or mobile app.

Does Parkview OnDemand replace my PPG physician or family care provider?

No. Parkview OnDemand does not replace your primary care physician. It is one option you can use when you need quick care for non-emergency medical issues. It is an affordable, convenient alternative to walk-in clinic and non-emergency ER visits.

What kind of care can I expect to receive with Parkview OnDemand?

Parkview OnDemand provides adult and pediatric general medical care. For emergencies, please dial 911 or proceed to your nearest ER. Common conditions treated through Parkview OnDemand include:

Cough, cold and flu
Earache
Pink eye
Sore throat
Allergies
Respiratory issue
Sinus infection
Skin rash
Many other non-emergency conditions

How do I request a visit with a provider?

Start a visit here or download the app for your smartphone or tablet. During your visit with Parkview OnDemand, you will need to register your account and provide answers to several questions. Once your account is quickly established, you have the option to “request a visit.”

How quickly can I speak to a provider?

This fast, convenient connection allows you to stay in the comfort of your own home or office. You will enter into an online “waiting room” while the provider reviews your symptoms. You can continue to use your computer or phone and the provider will notify you when ready.

How will I get my prescription?

When your visit is complete, the provider can prescribe medically appropriate short-term medications for a wide range of conditions. When you register your account, you select a pharmacy of preference. Please note that Parkview community hospital pharmacies are not currently available through this service. Your prescription can then be sent electronically to your desired pharmacy. Parkview OnDemand does not prescribe controlled substances.

What are the hours of Parkview OnDemand?

Parkview OnDemand is available 24 hours a day.

How much does it cost?

Parkview OnDemand is available for a $49 payment per visit, regardless of your insurance plan.

If I am referred to my primary care office or the ER, do I still have to pay the OnDemand fee?

If the Parkview OnDemand provider refers you for an in-person visit, Parkview OnDemand will refund your payment. Call 1-855-549-2191 and the support care member will issue a refund. Refunds are received within 5-7 business days.

Who can utilize Parkview OnDemand?

Parkview OnDemand provides non-emergency medical care to adults and children age 2 and older.

Can I share this visit documentation with my family doctor?

Parkview OnDemand allows you to access your OnDemand medical record at from the app. You can download a copy online or have your record mailed to you.

Is this service covered by my flexible spending account or health savings account?

Yes. Just as a typical office visit is covered, the co-payment for this visit can be paid or covered by a flexible spending account or health savings account.

What if I have already hit my maximum out-of-pocket obligation?

If you have already hit your maximum obligation for the year, you will still pay the $49 visit charge. Proof of visit would need to be sent to your health plan for reimbursement.

Does my geographic location matter for a telehealth visit?

Yes. For example, if you are traveling and call Parkview OnDemand from Florida, you will be treated by a provider licensed in Florida. Parkview OnDemand is not available when you are traveling outside of the United States.

Talk to a provider anytime, anywhere from your computer, tablet or smartphone.

How does it work?

Frequently asked questions