Schedule a Video Visit

Parkview MyChart connects you with your PPG primary care or specialty provider through scheduled video visits. Rather than going to your physician’s office, you can be treated for non-emergency medical conditions from the comfort of home. Your provider can even send any necessary prescriptions right to your pharmacy of choice.

Download the free MyChart app for Android or Apple products.

How to begin a video visit

In the MyChart app, go to Appointments and select Video Visit.
Allow MyChart to enable your microphone or camera.
Tap the Begin Visit button when it appears.

For account support, e-mail us at MyChart@parkview.com, or you may call our MyChart Patient Support Line at 1-855-853-0001.

Learn how to download the MyChart app and sign up for an account.

Frequently Asked Questions

Who is a scheduled video visit for?

This service is only available if you have a PPG primary care or specialty provider.

Scheduled video visits are restricted to phone visits for patients age 14 – 17. For patients in this age group, call your provider’s office to schedule your visit. You will not need to complete the eCheck-In process. Your provider will call your directly at the time of your visit. Additional care options for this age group include Parkview OnDemand and scheduled video visits with Parkview provider.

Some appointments require a physical, hands-on assessment and may not qualify for a video visit. MyChart is not to be used for urgent healthcare needs. For medical emergencies, call 911 or go to emergency room.

What consult methods are available?

You can talk with a provider by phone or video within the MyChart mobile app (preferred) or the secure web portal.

How can I prepare before my video visit?

Download and use the Parkview MyChart app on your mobile device.
If you are using a computer, ensure it has a camera, microphone and the most current version of Google Chrome, Safari or Firefox.
Find a quiet, well-lit location with a Wi-Fi or cellular connection.
Complete the eCheck-In process and click submit. This process can be completed up to five days before your scheduled video visit and must be completed before visit can begin.

What are the technical requirements for a virtual visit?

Video visits require a MyChart account, the use of a smartphone, tablet, or computer, an internet connection and a working camera and microphone.

We highly recommend using a smartphone for your video visit.

If you are using a computer, install and open the most current version of Google Chrome, Safari or Firefox before your video visit.

How will I get my prescription?

During your eCheck-In, select your preferred pharmacy. When your visit is complete, the provider can prescribe medically appropriate short-term medications for a wide range of conditions. Your prescription can then be sent electronically to your desired pharmacy.