Parkview OnDemand

Parkview OnDemand currently follows the American Psychiatric Association (APA) guidelines for mental health treatment. Issues we often help with include:

• Anxiety
• Big life changes
• Depression
• Family difficulties
• Grief counseling
• LBGTQ issues
• Marital issues
• PTSD
• Stress
• Work pressures

Parkview OnDemand Behavioral Health does not provide care for individuals under 18 years of age.

Individuals may need care and/or medication that our healthcare providers cannot offer. In those situations, including conditions such as bipolar disorder, substance abuse/addictions or schizophrenia, a referral will be given from the provider for a higher-level of care. The Parkview OnDemand provider will not refer to a specific provider.

We are not able to support individuals that require emergent hospital care.

Psychiatrists are the only mental health providers who can prescribe medications; they currently prescribe from a limited formulary.

Parkview OnDemand is a telehealth service powered by Teladoc that provides 24/7 access to a primary care provider. By using a smartphone or a computer that has a microphone and camera, you can have a video or phone visit without an appointment wherever it is most convenient for you.

You can talk with a provider via a video visit within the secure web portal or mobile app.

No. Parkview OnDemand does not replace your primary care physician. It is one option you can use when you need quick care for non-emergency medical issues. It is an affordable, convenient alternative to walk-in clinic and non-emergency ER visits.

Parkview OnDemand provides adult and pediatric general medical care. For emergencies, please dial 911 or proceed to your nearest ER. Common conditions treated through Parkview OnDemand include:

• Cough, cold and flu
• Earache
• Pink eye
• Sore throat
• Allergies
• Respiratory issue
• Sinus infection
• Skin rash
• Many other non-emergency conditions

Start a visit here or download the app for your smartphone or tablet. During your visit with Parkview OnDemand, you will need to register your account and provide answers to several questions. Once your account is quickly established, you have the option to “request a visit.”

This fast, convenient connection allows you to stay in the comfort of your own home or office. You will enter into an online “waiting room” while the provider reviews your symptoms. You can continue to use your computer or phone and the provider will notify you when ready.

When your visit is complete, the provider can prescribe medically appropriate short-term medications for a wide range of conditions. When you register your account, you select a pharmacy of preference. Please note that Parkview community hospital pharmacies are not currently available through this service. Your prescription can then be sent electronically to your desired pharmacy. Parkview OnDemand does not prescribe controlled substances.

Parkview OnDemand is available 24 hours a day.

Parkview OnDemand is available for a $49 payment per visit, regardless of your insurance plan.

If the Parkview OnDemand provider refers you for an in-person visit, Parkview OnDemand will refund your payment. Call 1-855-549-2191 and the support care member will issue a refund. Refunds are received within 5-7 business days.

Parkview OnDemand provides non-emergency medical care to adults and children age 2 and older.

Parkview OnDemand allows you to access your OnDemand medical record at from the app. You can download a copy online or have your record mailed to you.

Yes. Just as a typical office visit is covered, the co-payment for this visit can be paid or covered by a flexible spending account or health savings account.

If you have already hit your maximum obligation for the year, you will still pay the $49 visit charge. Proof of visit would need to be sent to your health plan for reimbursement.

Yes. For example, if you are traveling and call Parkview OnDemand from Florida, you will be treated by a provider licensed in Florida. Parkview OnDemand is not available when you are traveling outside of the United States.