MyChart Help Center
The MyChart Help Center is designed to reduce your wait time when you're looking for answers to common questions about MyChart and its related services. Below, you'll find video tutorials for a variety of MyChart features, downloadable guides with step-by-step instructions for different services, as well as a list of frequently asked questions and answers.
If you're unable to find the answers you need here, email us or call our MyChart Patient Support Line at 260-266-8700 or toll-free 1-855-853-0001.
MyChart Patient Guide
A comprehensive how-to guide for everything MyChart.
Virtual Walk-In Clinic
Learn how to use the MyChart Virtual Walk-In Clinic.
Learn how to have a video visit with your Parkview provider.
Account creation, password resets and more.
Messaging your care team, sending images and more.
How to view and pay your bills through MyChart.
Take care of children and family members from your account.
Care Team Management
Access, connect with and update your care team.
See what MyChart can do for you.
With MyChart's all new Message Center, you can send and receive messages from your Care Team for non-urgent medical questions. Messages are secure, meaning your information stays private when sent from MyChart. Ask a question, request a prescription refill, request a referral and even send a customer services question about billing, insurance or other non-medical concern.
Accessing and managing your care team is easy with MyChart. From the MyChart home page, click Menu and search for View Care Team. Once selected, your Care Team will display. Choose a provider to access more information about that provider and have the option to Send message, Request Appointment or Hide provider if preferable. You can also show hidden providers with the option of unhiding providers. To show hidden providers from the MyChart Mobile App, tap the preferences icon in the upper right of the screen.