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MyChart Account Security

Secure your account with two-step verification

If you've ever been a victim of identity theft, you know it can be very unsettling and exhausting to restore your good name. Identity theft can even involve your healthcare data when individuals access your information for illegal and unauthorized use.

Keeping your accounts secure is important in the fight against thieves looking to take your identity for their gain.

That’s why all MyChart users can easily turn on an additional layer of account protection with a feature called two-step verification.

It's a simple, extra step between entering your password and accessing your account, similar to a PIN number on a debit card transaction. With two-step verification activated, MyChart will automatically generate and send a unique code to your phone or email. Enter that code when prompted, followed by your password and you’ll access your account with an additional layer of security.

Need assistance or have questions about enabling this feature? Visit the MyChart help page, give us a call at 260-266-8700 or toll free at 855-853-0001, or email us at

How to turn on two-step verification

Two-step verification can be enabled from the announcement on your MyChart home screen, from Account Settings in the mobile app, or in Security Settings from the web/desktop version. 

Note: this announcement may not appear if it was previously viewed and dismissed. 

Step 1 - Option 1

From your home screen notifications, find "Two-Step Verification" and click the "Security Settings" button.

two step verification notification

Step 1 - Option 2

Go to "Menu" and scroll to "Account Settings." Click on "Two-Step Verification" and follow the prompts.

menu and account settings


Step 2

Follow prompts to verify your identity with a security code. Enter code to continue and click “Finish.”

two step verification notification

Quality care, wherever you are

Parkview Health offers a variety of convenient virtual care options that minimize wait times and travel. See a healthcare provider from your computer, smartphone or tablet and get a diagnosis and treatment for non-emergency medical issues. Virtual visits are an easy way to get the personalized healthcare you need – from home, work or anywhere else.

Learn more about Parkview’s virtual care options