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Plan Your Visit

Parkview Regional Medical Center (PRMC) was designed with you in mind, and to uphold our longstanding mission to provide quality health services to you.

PRMC is a tobacco-free campus. No tobacco use of any kind is permitted – inside or outside – on our property. Parkview’s decision to go tobacco-free is our ongoing commitment to a healthier work environment and to a better experience for our patients and their families. For more information and resources regarding tobacco cessation, please visit

Cell phone use may be restricted in some areas of the hospital due to possible interference with biomedical equipment.

Below, we hope you find some resources that will help you during your time here, whether as a patient or visitor.


Staying in touch with family and friends during your hospital stay is important. Parkview offers CaringBridge — a free, private website that connects family and friends during a serious health event, care and recovery.

Creating and updating a CaringBridge website is easy — you can add health updates and photos to share along with your story. You can also receive messages of support in the guestbook.

For more information, or to create your own CaringBridge website, visit For assistance, select the "Help" link, or call 615-789-2300, between 8 a.m. to 4 p.m., Central time, Monday through Friday.

CaringBridge® is a trademark of CaringBridge.


A chaplain is available to serve the needs of patients and family members 24 hours a day. During your stay or visit to the hospital, if you would like to talk with a chaplain, please let a member of the care team know. 

The hospital chapel is located on the second floor, above the main lobby. The chapel is open for personal use at any time.

Services take place several times a week in the hospital chapel:

  • Catholic Mass at noon, Sunday - Friday (no Mass on Saturdays)
  • Sunday service at 10:30 a.m. each Sunday

Everyone is welcome to attend any chapel service. Robes, wheelchairs and IV poles are welcome and appropriate. 

Prayer request cards are available. Each prayer request is kept confidential and will be remembered at each chapel service throughout the week following submission of the request.

Written resources are available near the chapel or by request from a chaplain.

Resources include:

  • Holy Bible – English, Spanish, Braille, large print, and children’s
  • Torah and children’s illustrated Torah
  • Holy Qur’an
  • Magazines – Science and Health and Guideposts
  • Prayer guides 
  • Communion is available by request. Catholic Sacraments of the Sick, Eucharist and Reconciliation are available by paging the chaplain.
Dining, coffee and room service

PRMC cafe

PRMC’s Cafe is currently open to all from 6:30 a.m. – 3:30 a.m.

Located on the first floor, our dining area offers a casual atmosphere, a variety of delicious foods and an outside patio. The varied menu includes soups, salads, grilled items, entrees, stone-fired pizzas, desserts, snacks and a variety of beverages.

Coffee bars

Two coffee bars, operated by Parkview’s Nutrition Services Department, are available to guests on the PRMC campus:

  • Parkview Ortho Hospital lobby
    • Starbucks® products, wraps, salads and other snacks.
    • Hours: 7 a.m. – 3 p.m.
  • Parkview Heart Institute lobby
    • Espresso drinks featuring Starbucks® Self Service Kiosk and specialty lattes, along with wraps, salads and other snacks.
    • Open 24/7.

Starbucks Coffee® is a registered trademark of Starbucks Corporation.

Room service

Room service is available from 6 a.m. – 8 p.m. and allows you to call Parkview Nutrition Services from your private room to have a meal delivered. Guest trays are also available for purchase upon request. To place your order, please call 266-1818.

Gift shop

Located just off the main lobby, near the dining area, the gift shop offers a unique assortment of gifts, convenience items, reading materials, health and wellness products and snacks.

Gift shop hours are Monday – Friday, 9 a.m. – 5 p.m.

Language interpreters

Language interpretation services are available as needed. To receive these services, please ask a member of the medical staff for assistance.

Lost and found items

Patients should send valuables or large sums of money home with a family member or friend or give them to the nurse so they can be kept in the hospital safe until the patient's discharge.

If you misplace any personal property, call the Parkview Regional Medical Center Security Department at 260-266-1800. PRMC is not responsible for lost or stolen items.

Medical tower services by floor

The heart of the medical complex is the nine-story tower known as Parkview Regional Medical Center (PRMC). Emergency, acute and critical care services are focused here, along with other services – such as imaging, laboratory, pharmacy and others – that support care for patients whose medical conditions require a hospital stay.

You can access these services or visit patients in these areas by using Entrance 1 at 11109 Parkview Plaza Drive. Free parking is available in the lot at Entrance 1 and in the parking garage.

Valet parking is temporarily suspended. Staff will be available in the parking lot to help visitors needing assistance getting to the front entrance.

First floor

Emergency Department and Registration.

Second floor

  • Surgical registration.
  • Surgical family lobby.
  • Chapel – A chaplain is available 24/7.
  • Inpatient oncology patient rooms 2330 – 2351.
  • Surgical trauma intensive care unit (STICU): Patient rooms 2108 – 2131.
  • Pediatric intensive care unit (PICU): Patient rooms 2101 – 2107.

The newborn intensive care unit (NICU), pediatric acute care, as well as labor and delivery rooms are in the Parkview Women’s & Children’s Hospital

Third floor

MICU (Medical ICU) patient rooms 3101 – 3136

If you are visiting a patient whose room number is 3137 - 3172, please utilize the Emergency Department entrance and proceed to the south tower elevator.

Other ICUs/cardiac services

You may also want to know: ICUs and other areas related to cardiac care are located at the Parkview Heart Institute (PHI) (Entrance 10 or Entrance 1 and follow the central hallway through PRMC).

These include:

  • CVICU (Cardiovascular ICU) – PHI second floor, patient rooms 2201 – 2222
  • CICU (Coronary ICU) – PHI third floor, patient rooms 3201 – 3206 and 3225 – 3230
  • Congestive Heart Treatment Center – PHI third floor, patient rooms 3207 – 3224
  • Inpatient cardiac services – PHI fourth floor, patient rooms 4201 - 4230

Fourth floor

Ortho/Neuro Trauma patient rooms 4101 – 4136

Patients in this area require skilled nursing care in their recovery from specific types of injury or surgeries.

You may also want to know: Additional orthopedic patient rooms and services are located in the Parkview Ortho Hospital on the Parkview Regional Medical Center campus.

Fifth floor

Surgical patient rooms 5101 – 5136. After surgery, a patient who has been in recovery and is ready to be transferred to a patient room is taken to this area.

Sixth floor

Medical patient rooms 6101 – 6136. Patients who have medical needs for which surgery is not involved are in this area.

Seventh floor

Medical patient rooms 7101 – 7136.

Nurse case managers and social workers

Nurse case managers and social workers can help you and your family navigate ongoing healthcare needs, as well as social, emotional, financial and other issues related to your medical conditions and procedures. They can also help you complete an Advance Directive.

Outpatient pharmacy

A full-service, outpatient pharmacy is located at Parkview Regional Medical Center (Entrance 11). It’s open Monday through Friday from 7:30 a.m. – 7:30 p.m. and Saturday from 9 a.m. – 3 p.m.