FORT WAYNE, Ind. – July 24, 2025 – Parkview Health received the Pinnacle Award on Wednesday from the KLAS Arch Collaborative, which recognizes health systems for high-level effectiveness and user experience with their electronic health records (EHR) systems.
Parkview ranked in the 98th percentile for physician experience among 126 health systems surveyed that use the Epic electronic health records system. Parkview was one of only six systems nationwide to receive the Pinnacle Award for physicians and was also recognized as the top-performing medium-sized system by KLAS, out of the ten participating, in this year’s program.
“Parkview’s Epic system is a powerful tool supporting the work our physicians do and this recognition from the Arch Collaborative affirms we’re using it to the best of its capability,” said Dr. Mark Mabus, vice president of electronic health records and chief medical informatics officer. “User experience is a major focus of this survey and our ranking shows that not only are we empowering our providers to do their job efficiently, but making it easy and convenient to do so.”
The Arch Collaborative at KLAS Research is a group of healthcare organizations committed to improving the EHR experience for clinicians. Through standardized surveys and benchmarking, healthcare organizations collaborate to uncover best practices for reducing burnout, increasing efficiency and accuracy, and improving patient care. KLAS is a research and insights firm on a global mission to improve healthcare delivery by amplifying the provider’s voice.
Research studies on EHR use show that poor technology workflows are linked to employee burnout and can impact performance and retention, Mabus said. Parkview has implemented numerous practices such as conducting customized 1-on-1 sessions with providers, creating short informational content for physicians in lieu of long training modules, and generating fun and engaging content such as music videos or interactive tools to reinforce training.
Parkview had previously completed internal surveys with providers about their EHR use but joined the Arch Collaborative in order to gauge how the system matched up against other healthcare systems.
“These organizations recognized with our KLAS Pinnacle Award have reached a level of physician or nurse effectiveness with the EHR that few organizations have achieved,” said Adam Gale, CEO and cofounder of KLAS Research. “They have both learned from and contributed to Collaborative-verified approaches to improving EHR experience. This is a win for nurses, physicians, and ultimately, their patients.”
Parkview has frequently been recognized for its effective implementation and use of technology. The system recently achieved cum laude status again as it made Epic’s annual Honor Roll for the fifth consecutive year; maintains an ongoing 11-year streak as a “Most Wired” system with the College of Healthcare Information Management Executives (CHIME); and achieved a three-year Stage 7 certification, the highest possible, with the Healthcare Information and Management Systems Society (HIMSS) in 2023.
“Parkview’s attention to technology benefits our entire healthcare ecosystem, from physicians and providers to our patients,” said Dr. Ray Dusman, president, physician and clinical enterprise, Parkview Health. “Staying on the forefront of emerging technology makes our physicians and providers more efficient, improves quality and safety of care, ensures the security of healthcare data, creates an excellent user experience, and drives value for our patients. This recognition from KLAS shows that Parkview is already among the best in the industry even as we continue to pursue new opportunities in technology.”
For more information about the KLAS Arch Collaborative, visit here.