Patient Navigation


Care Coordination

Once diagnosed, you may enter a world of unfamiliar terminologies, appointments, treatments and medications. Let our care coordination team eliminate the mystery and uncertainty.

How can we help?

Patient navigators, social workers and case managers work collaboratively with  physicians, nurses, technicians, hospital staff and others on the care team – as well as other caregivers and outside agencies – to ensure quality of life for you and your family and to promote proper healing.

Navigating your care

From diagnosis to recovery, you want someone on your team. That’s where our patient navigation team comes in. We have a wealth of knowledge, decades of experience and a sincere empathy for people facing cancer. Our goal is to help you navigate your care for a better outcome. 

Watch Video

Meet one of our nurse navigators, Lynn Gerig, who can guide you on your cancer journey.

Patient navigators:

  • Assess patient needs to identify physical, emotional, spiritual, psychosocial, dietary and financial concerns

  • Provide education on the disease process, treatment options and the side effects of treatment

  • Answer insurance questions, including Medicaid and Medicare issues

  • Assist with obtaining drugs prescribed by your physician

  • Connect you and your family with hospital and community resources specific to your needs

  • Assist with discharge plan arrangements, such as home health or hospice care, extended-care facility placement and/or equipment and treatment needs

  • Help with transportation needs

  • Provide emotional support throughout the continuum
    of care

Patient navigators will link you to these and other resources:

  • Transportation assistance

  • Home health or hospice care

  • Medical equipment and supplies

  • Patient assistance programs for medications

  • Assistance with Medicaid and Social Security Disability application

  • Support groups

  • Nursing home placement

  • Dietary consultants

  • Alternate/complementary therapies

  • Cancer information

  • Homebound meals


The Parkview Comprehensive Cancer Center patient navigation team also includes an advanced practice nurse. The advanced practice nurse is a registered nurse with a master’s degree in nursing specializing in cancer, and is certified as an advanced practitioner in cancer care. She is especially knowledgeable on different types of cancer and can answer questions about treatment and management of symptoms.

The expert, friendly team members listed below are committed to providing personal attention that makes a real difference in your cancer journey. 


Nancy Ehmke, RN, MN, AOCN,

Oncology Advanced Practice Nurse


(Pictured left) Lynn Gerig, RN, BSN, OCN, CBCN

Oncology Patient Navigator

Gail Keuneke, RN, BSN, CCM, HIA,

Oncology Patient Navigator

You’re encouraged to contact them with questions and concerns at (260) 266-9100.

Your Breast Care team

When the results of a mammogram indicate the need for a breast biopsy, you may be very anxious about the process and what lies ahead. Parkview’s Breast Care Team provides support for women during this time of uncertainty.

Every woman who has a breast biopsy at the Breast Diagnostic Center meets with a member of the Parkview Breast Care Team. The team consists of an advanced practice nurse who specializes in cancer care and two patient navigators. Members of the team not only answer questions about breast health and cancer, but also connect patients like you with resources and services specific to your needs.


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