Parkview Health believes you have the right to make decisions about your healthcare. An Ethics Committee is available to support those making difficult healthcare decisions. The hospital’s policy, provided for under Indiana law, has been established to identify the patients’ rights and responsibilities.
As a patient, you have the right to:
- Be involved in the development and implementation of your plan of care.
- Be told by your physician or representative of any care instructions needed following release from the hospital.
- Know of any experimental, research or educational activities that may affect your care or treatment and the right to refuse to take part.
- Refuse a test or treatment, as permitted by state/federal law.
How We Care for You
- Considerate, safe and respectful care.
- Appropriate medical treatment and accommodations are available when medically necessary, regardless of race, religion, sex, disability, age, national origin, gender identity, sexual orientation, or source of payment.
- Expect a quick response to reports of discomfort and pain.
- Have a family member or designated support person and your physician notified of your admission to the hospital.
- To receive visitors whom you designate including spouse, domestic partner, another family member, or friend and the right to withdraw or deny such consent at any time. To have a designated support person who is with you while you are in the hospital In certain circumstances, visitors and designated support persons may be asked to leave if their presence compromises the patient’s clinical care or the care of another patient. This visitation is unrestricted on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability.
- Receive care that meets or exceeds national hospital standards.
- Have quality care given by health professionals who are appropriately licensed, certified and/or trained.
- Refuse to talk with or see anyone not officially or directly connected with the hospital or your care.
- Wear clothes and religious or symbolic items, as long as they do not interfere with tests or treatment.
- Be interviewed and examined in areas designed to assure reasonable privacy. This includes the right to have a person of one’s own sex present during certain parts of a physical examination or procedure. If this request is made, every effort will be made to honor that request.
- Not remain unclothed any longer than necessary to do an exam or procedure.
- Be placed in protective privacy when considered necessary for personal safety.
- Be free from isolation or restraints of any form that are not medically necessary.
- Be free from all forms of abuse or harassment. This includes verbal, physical, psychological, sexual and emotional abuse/harassment.
- Know the name and professional status of those providing your care.
- Know who is responsible for ordering and performing your procedure and treatment.
- Receive from physicians and other caregivers up-to-date and understandable information concerning your diagnosis, treatment and future condition.
- Make informed decisions regarding your care, including pain management. This does not provide the right to demand treatment or services that are not clinically or medically necessary.
- Communicate with other people from outside the hospital, such as visitors, as long as it is medically appropriate.
- Have help devices and interpreters/translators for your needs.
- Request advice from a different physician, which may be at your expense.
- Not be moved to another organization unless you or a designated representative has received a complete explanation of the need for the move, any alternatives to such move have been offered and acceptance has been received by the other care facility.
- Be given or told the hospital rules and regulations that relate to your responsibilities as a patient.
- Know the cost of treatment choices, as much as they are known.
- Request and receive an itemized and detailed explanation of the total bill for services provided in the hospital.
Have advance directives, which allow you or someone you trust to make your healthcare wishes known, that will be followed under appropriate circumstances by hospital staff and physicians. Patient preferences also will be given strong consideration in end-of-life decisions and pain management.
- Confidentiality of your records.
- Have your records reviewed by individuals directly involved in your treatment or in the monitoring of its quality.
- Get information contained in your records within a reasonable time frame as stated by hospital policy and state law.
- Have your records reviewed or released when you or your legally authorized representative give written permission as stated by hospital policy and state law.
Tell us about complaints/concerns and receive prompt answers. If there is a problem, please direct your concern to any staff member or manager. If this is not satisfactory, you may contact:
Parkview Regional Medical Center
Customer Service (260) 266-1244
Parkview Hospital Patient Advocate (260) 373-4445
Parkview Behavioral Health Patient Advocate (260) 373-7677
Parkview Huntington Hospital Customer Service (260) 355-3333
Parkview LaGrange Hospital Patient Concerns (260) 463-9120
Parkview Noble Hospital Customer Service (260) 496-5007
Parkview Whitley Hospital Customer Service (260) 248-9424
You may also contact the Indiana State Department of Health at:
2 North Meridian Street
Indianapolis, IN 46204
As a patient, you have the responsibility to:
- Give, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and anything else relating to your health.
- Report unexpected changes in your condition to your caregiver.
- Provide a copy of your advance directive, if you have one.
Ask Questions and Follow Instructions
- Ask questions and let us know whether you understand what you have been told about your care or what you are expected to do.
- Follow the plan of care recommended by your physician and healthcare team.
- Tell your physician or caregiver immediately if you do not understand instructions or believe you cannot follow them. Every effort will be made to change the treatment plan to meet your specific needs and limitations.
Accept the Results of Not Following
- Accept the results for any refusal of treatment or not following the recommended plan of care.
- Accept that leaving the hospital against medical advice may lead to nonpayment by your insurance company.
- Give current and accurate insurance/billing information.
- Get precertification, if required, by your insurance company.
- Make arrangements with the hospital for payment of your bill.
Follow Hospital Rules and Regulations
- Follow safety guidelines, including not smoking in the hospital.
- Protect personal property you have chosen to leave in the room.
Act with Respect and Consideration
- Respect the property of other persons and that of the hospital.
- Be considerate of the rights of other patients, physicians and hospital staff.
- Tell us of any concerns or dissatisfaction with care.
- Accept all caregivers without regard to race, religion, age, disability or national origin.