Parkview Hospital Service Line
If you have a question about any Parkview Hospital services, the answer is just a phone call away.
(260) 373-4300
You may also speak with any of our staff members regarding concerns. We will make sure that your concerns are addressed. Our goal is to exceed the expectations of all our guests, so please do not hesitate to use this service.
Patient advocates
A patient advocate can help you with any concerns or problems or act as a liaison to Parkview administrative personnel and assist you with special needs or requests.
Monday through Friday, 8 a.m. – 4 p.m.
(260) 373-4445
Patient meal service
Meals are served in patient rooms at the following times:
Breakfast 7:30 – 8:30 a.m.
Lunch 11:30 a.m. – 12:30 p.m.
Dinner 4:30 – 5:30 p.m.
Internet access
Each patient room is equipped with Wi-Fi Internet access for patients who bring their own laptop computers and have online accounts.
Telephone
Telephones are provided in all patient rooms with no charge for local calls. To place a local call, you must first dial "9" and then the number. Outside telephone calls are only relayed to patients from 7 a.m. – 9:30 p.m.
Family and friends may call you by dialing (260) 373-4000 and asking the operator to assist them. They may also use the direct-dial number posted in your patient room.
Long-distance calls may be made from patient rooms; however, the charges may not be billed to the room. To make a long-distance call, please call your party collect or use a phone card or credit card to place the call. For your convenience, pre-paid calling cards are available in the gift shop.
To call information, dial 9 + 1 + 411. Amplified handsets, speakerphones, big-button phones and TTY devices are available by contacting your nurse or by calling (260) 373-8500.
Cell phones
Cell phone use is restricted in some areas of the hospital due to possible interference with biomedical equipment.
TV
Each patient room is equipped with a color television free of charge.
Services for the hearing impaired
Parkview is dedicated to providing appropriate assistance to people who have hearing impairments. Closed-caption devices are available for TVs, and amplified handsets are available for the phone. For assistance, contact a hospital social worker at (260) 373-3175.
A special TTY line may be set up for incoming calls and can be accessed by dialing 373-6096. To have a TTY device in your room, contact the hospital operator by dialing 0.
Mail
You can receive mail during your hospital stay. Please tell family members and friends to address your mail in the same name in which you are registered, not with a nickname or your spouse’s name. After you leave Parkview, your mail will be forwarded to the address given to us at the time of registration.
Newspapers
Local newspapers are sold daily in patient rooms as well as in the gift shop.
Condition Help
We consider patient family members to be our partners in care. If you are a family member, we encourage you to seek assistance from the nursing staff with any concerns. To empower you to advocate on the patient's behalf, we have implemented the Condition Help program.
If you believe that the patient's medical condition is getting worse and the healthcare team is not present, do not hesitate to:
- Dial 1-911 on any phone.
- Say "Condition Help."
- Tell the operator the patient's name and room number.
A rapid response nurse, a respiratory nurse or a nursing supervisor will respond quickly to assess the situation and determine whether the attending physician or hospitalist should be called.
Chaplaincy
Chaplains are available to serve patients and their family members on a 24-hour basis. If you wish to talk with a chaplain, ask the nurse to contact the chaplain.
The hospital chapel, located on the second floor above the main lobby, is open for personal use at any time.
Services in the hospital chapel are:
Regular services, Monday through Friday, 8 a.m. and 6 p.m.
Catholic Mass, Thursdays at noon
Sunday services, 10:30 a.m.
Anyone is welcome to attend any chapel service. Robes and wheelchairs are appropriate. If you are unable to attend, you may participate by tuning your television to channel 9 at the appropriate service time. Meditation videos are shown at other times.
Prayer request cards are available in:
- The ICU lounges
- The Emergency Care lounge
- The Surgery waiting area
- The Chaplaincy office area near the Chapel
Prayer requests will be treated confidentially and remembered at each chapel service throughout the week in which they are submitted.
CarePages
CarePages® are private, personalized Web pages offered as a free service by Parkview Hospital. The CarePages site you or your family sets up allows you to communicate with loved ones and to receive messages of support 24 hours a day, seven days a week.
Creating a CarePages at www.carepages.com and follow the instructions.
For assistance:
CarePages representative at support@carepages.com,
(866) 981-4900
Monday through Friday, 8 a.m. – 6 p.m. (Central time)
CarePagesSM is a service mark of CarePages, Inc.